Privacy Policy

Last updated: February 12, 2025

Thank you for choosing SOS Med AI. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Introduction

This Privacy Policy describes how SOS Med AI ("we," "us," or "our") collects, uses, and protects your personal information when you access our platform and services.

By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Name, email address, and contact details when you sign up.
• Information provided voluntarily during support inquiries.

2.2 Session Data

• Transcription Data: Conversations between consumers and counselors are processed in real-time for transcription purposes.
• Emergency Alerts: Information related to emergency assistance requests.

2.3 Device & Usage Information

• IP addresses, browser type, and operating system details.
• Date and time of access, error logs, and performance metrics.

3. How We Use Your Information

We use your data for the following purposes:

• To provide and maintain our services (e.g., transcriptions and session tracking).
• To improve user experience by analyzing usage patterns.
• To enhance security by detecting fraud, unauthorized access, or misuse.
• To comply with legal and regulatory obligations.

4. Data Security & Compliance

We prioritize security and implement industry-standard encryption to protect user data. Our platform is HIPAA and GDPR compliant, ensuring privacy and confidentiality.

5. Data Retention

We retain personal and session data for as long as necessary to provide our services and comply with legal obligations. Users may request data deletion at any time by contacting us.

6. Sharing & Third-Party Services

We do not sell or share your personal data with third parties, except in the following cases:

• Legal Compliance: If required by law or government request.
• Service Providers: Trusted third-party partners assisting in platform functionality, bound by strict confidentiality agreements.

7. Your Rights & Choices

As a user, you have the following rights regarding your data:

• Access & Correction: Request access to the personal data we hold about you.
• Data Deletion: Request deletion of your account and associated data.
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, please contact support@sosmedai.com.

8. Cookies & Tracking Technologies

We use cookies to enhance user experience, store preferences, and analyze website traffic. You can manage or disable cookies in your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have collected information from a child, please contact us for immediate removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes. Continued use of our services after updates constitutes acceptance of the new terms.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, contact us at:

📧 Email: derrick@slshome.org
📞 Phone: (725) 264-4467

By continuing to use SOS Med AI, you agree to this Privacy Policy.